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Online Prescriptions 

If you want to order your repeat prescription online, you must register with us. You will need to visit reception and bring some photo identification with you (passport or drivers licence). We will then provide you with a secure user name and password.

This username and password will be unique for you to access your own repeat prescription record, you will not be able to order on behalf of any other family members. Each patient will need their own user name and password to enable them to order their repeat items online. You will actually access part of your clinical records (known as SYSTMONLINE) to request your order. 

You will be able to view a full list of your repeat items, without the need to enter any medication details yourself. You can simply select those you need to re-order and your request will automatically be sent to our dispensary. There is also a box for you to add any additional relevant information.

Parents or an adult with parental responsibility can obtain their child’s username and password so that they can order repeat prescriptions on behalf of the child concerned. However, from the age of 14 years old an individual is deemed to be a “young adult” and will be able to obtain their own user name and password. This is to enable a young adult to choose if they want to consult a doctor independently and confidentially.

Please have your unique user name and password to hand and  click here to order your prescription.


Repeat Prescriptions

multicolour_pillsA repeat prescription is an item of medication that your GP allows you to re-order each month without a consultation being necessary. This item appears on your ‘repeat list’. Please ask at the Dispensary if you would like a copy of your list or are unsure what this is.

Any item that is not on your repeat list can be requested from the GP, however they may request that you attend an appointment or speak to them to discuss this further.

You may order these in the following ways

  • Via this website - using the Repeat Prescription link above

  • At the Surgery – You can bring your repeat order request slip into the surgery circling the items required and place in the box provided at the dispensary.

  • By Post – Post your repeat order request slip to us circling the items required, addressing your envelope to the Dispensary. If you wish for it to be returned by post, please enclose a stamped addressed envelope. 


After ordering the prescription will be ready for collection from the surgery two full working days later.  Please remember if it is being sent to the pharmacy they may require additional time to dispense the prescription particularly if items are out of stock.

Hethersett Surgery Dispensary Opening Times 

Monday - 9am to 1pm and 2.30pm to 5.45pm

Tuesday - 9am to 1pm and 2.30pm to 5.45pm

Wednesday - 9am to 1pm and 2.30pm to 5.45pm

Thursday - 9am to 1pm and 2.30pm to 5.30pm

Friday - 9am to 1pm and 2.30pm to 5.45pm

Please note: The dispensary is closed for lunch between 1pm and 2.30pm everyday.

You can contact Hethersett Dispensary on 01603 977 477 if you have any queries regarding your prescription, however, we do not take orders for repeat prescriptions over the telephone.

Order in Time

Do not panic over the bank holiday periods but if you know that your medication is coming to an end, please remember to order slightly earlier to allow for this.

Supplying a month’s (28 days) worth of medication at a time is a requirement set out by NHS Norfolk. Certain medication requires you to have regular blood pressure checks, blood tests or to attend specialist clinics. You will see on your repeat list how many repeats you have left by the number down the right hand column. When this figure reaches 0 you will need to make an appointment before your next order. You may also be asked to book a blood test.

All medications require at least an annual review, even if you have not used all your authorised repeats from your GP. 

Please remember to bring proof of any exemptions when you collect your prescription, or you may be charged for the items. The person collecting any prescription must be over the age of 16 years. We prefer for reasons of confidentiality and safety that you collect your prescription in person. Please be aware that if, with your permission, someone else collects your prescription that your full list of repeat medication will be attached.

  • We can only accept payment in the form of cash or a cheque.
  • No faxed requests can be accepted.



Under the dispensing rules we may dispense medicines at the request of patients who live more than one mile from a chemist.  The Health Service regulations are very strict and this service can only be offered to patients who register as dispensing patients when they join the practice, or move house. 

A Guide to Online Services for Patients With Disabilities

New guides for patients will make it easier for those with disabilities to use GP online services. Those with hearing and sight loss, autism and learning disabilities can download free guides. Please follow the link below.

Download GP online services easy read patient guides

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