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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

All information is treated in the strictest confidence. If when you arrive at reception you would prefer to speak privately to a receptionist, please ask. We can only speak to the patient concerned to discuss their confidential medical information, including test results, so please do not ask family or friends to phone on your behalf. However, a patient can provide written consent for a named third party to deal with their medical affairs on their behalf.

Young Adults Aged 14 Years and Over

From the age of 14 years onwards an individual is deemed a young adult. This means they have the right to choose if they want to consult a doctor, order repeat prescriptions and receive medical test results independently and confidentially.

To enable this, the practice will provide these young adults with user names and passwords so that they can request their own prescriptions online.

If they have tests done, they can obtain their own results, from the surgery.

If however, a young adult would prefer a parent to obtain the result on their behalf, they should make this clear to the clinician at the time of the test. This consent will then be recorded on their medical records so that practice staff know who they have permission to give the result to.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Violence Policy - Zero Tolerance

The Humbleyard Practice takes it very seriously if a member of staff or one of the clinicians is treated in an abusive or violent way.

Staff have the right to work in a safe and secure environment and we, as employers, have the legal responsibility to provide that safe and secure environment. The Practice supports the government's 'Zero Tolerance' campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place.

All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. Our staff understand that ill patients do not always act in a reasonable manner and take this into consideration when dealing with any patient request or query. However, aggressive behaviour, either physically violent or verbally abusive, will not be tolerated and may result in you being removed from the Practice list and, in some cases, the Police being contacted. In order for the Practice to maintain good relations with our patients we would like to draw your attention to the types of behaviour that are not acceptable:

  • Using bad language or swearing at practice staff and personal verbal insults
  • Any physical violence towards any member of Practice staff, including pushing or shoving
  • Racial abuse
  • Sexual harassment
  • Causing damage/stealing from the Practice premises, staff or patients
  • Obtaining drugs and/or medical services fraudulently

Removal from the Practice List

A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event. However, when trust has irretrievably broken down, it is in both parties interest that the patient finds a new practice. If the Practice has cause to involve the police, then the patient will be removed from our list immediately.

Removing Other Members of the Household

In rare cases, and because of the possible need to visit patients at home, it may be necessary to terminate responsibility for other members of the family or the entire household. The prospect of visiting patients where a relative who is no longer a patient of the Practice by virtue of their unacceptable behaviour resides, or being regularly confronted by the removed patient, may make it too difficult for the Practice to continue to look after the whole family. This is particularly likely where the patient has been removed because of violence or threatening behaviour and continuing to treat other family members could put doctors or their staff at risk.

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