Normal Opening Times

To make an appointment please call into the surgery or telephone 01603 977 477 between 08:30 and 18:00 (Monday to Friday).

Hethersett Surgery Dispensary Opening Times

You can telephone Hethersett Dispensary on 01603 977 477 if you have any queries regarding your prescription, however, we do not take orders for repeat prescriptions over the telephone.

Monday Wednesday & Thursday 09:00 to 13:00 and 14:30 to 18:00

Tuesday 09:00 to 13:00 and 14:00 to 17:30

Friday 09:00 to 12:30 and 14:30 to 18:00

Weekend CLOSED

You can telephone the dispensary Monday to Friday on 01603 977 477 between the hours of

09:00 to 13:00 (Fridays 12:30)

14:30 to 18:00

Please Note: You cannot order repeat prescriptions over the telephone

Hethersett Dispensary Closed

Hethersett Dispensary will be closed for meetings between 12.30pm and 3pm on the following dates:

Tuesday 2 October 2018

Wednesday 28 November 2018

Extended Opening Hours

This practice is taking part in the ‘Improved Access’ provision of appointments as part of Ketts Oak Locality in South Norfolk.

We will, therefore, be providing some pre-bookable appointments outside our normal opening hours.

These will be done on a rota basis so please enquire at reception for more information or to book an appointment.

Please click here for further information regarding Hethersett surgery's early closing times for September 2018.

When We Are Closed

Overnight and Weekend care including Public and Bank Holidays.

When the surgery is closed, patients should call the NHS 111 service.  This is provided by the East of England Ambulance Service NHS Trust, which also provides the GP Out-of-Hours Service. Calls to the NHS 111 service are free from both landlines and mobiles.

Patients should call 111 if:  

• It is not a 999 emergency  
• They think they need to go to A&E or another NHS urgent care service  
• They don't think it can wait for an appointment with the GP, or  
• They don't know who to call for medical help

Callers to 111 are put through to a team of highly trained call advisers, who are supported by experienced clinical staff.  They use a clinical assessment system and will ask you questions to assess your needs and determine the most appropriate course of action including:

• Callers facing an emergency will have an ambulance despatched without delay.  
• Callers who can care for themselves will have information, advice and reassurance provided.
• Callers requiring further care will be referred to a service that has the appropriate skills and resources that meet their needs; or
• Callers requiring services outside the scope of NHS 111 will be provided with details of an alternative service.

Unless it is an emergency, it may better to call the surgery for advice when we re-open. It is also worth remembering that your usual pharmacy will often be able to dispense an emergency supply of your usual medication without a prescription at the weekend if you should run out.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.