Normal Opening Times

To make an appointment please call into the surgery or telephone 01603 977 477 between 08:30 and 18:00 (Monday to Friday).

Hethersett Surgery Dispensary Opening Times

Hethersett Surgery Dispensary Opening Times 

Monday - 9am to 1pm and 2.30pm to 5.45pm

Tuesday - 9am to 1pm and 2.30pm to 5.45pm

Wednesday - 9am to 1pm and 2.30pm to 5.45pm

Thursday - 9am to 1pm and 2.30pm to 5.30pm

Friday - 9am to 1pm and 2.30pm to 5.45pm

Weekend CLOSED

Please note: The dispensary is closed for lunch between 1pm and 2.30pm everyday.

You can contact Hethersett Dispensary on 01603 977 477 if you have any queries regarding your prescription, however, we do not take orders for repeat prescriptions over the telephone.

Please Note: You cannot order repeat prescriptions over the telephone

Extended Opening Hours

From the 1^st September 2018 the practice will be providing evening and early morning appointments as part of a government initiative to provide ‘Improved Access’ to appointments for those who struggle to attend during our core opening hours.

To enable us to safely provide these hours without clinicians working unsafely long hours we will be providing these appointments on a rota across the three sites.

As such when your usual site is providing early morning appointments it will close at 17:30 to enable staff to still only work a 10 ½ hour day.

The site providing pre-bookable evening appointment to 8pm will be open from 5:30-6:30pm for usual routine care and queries.

Please phone the surgery on the usual number should you have any queries.

01603 977 477

If you would benefit from early or late appointments for a nurse or GP please enquire at reception.

Hethersett Site

In February

Will be closing at 5:30pm on

Thursday

14th & 21st February

The Humbleyard Practice will still be open and providing full services from one of its other sites.

If you need assistance please phone.

When We Are Closed

Overnight and Weekend care including Public and Bank Holidays.

When the surgery is closed, patients should call the NHS 111 service.  This is provided by the East of England Ambulance Service NHS Trust, which also provides the GP Out-of-Hours Service. Calls to the NHS 111 service are free from both landlines and mobiles.

Patients should call 111 if:  

• It is not a 999 emergency  
• They think they need to go to A&E or another NHS urgent care service  
• They don't think it can wait for an appointment with the GP, or  
• They don't know who to call for medical help

Callers to 111 are put through to a team of highly trained call advisers, who are supported by experienced clinical staff.  They use a clinical assessment system and will ask you questions to assess your needs and determine the most appropriate course of action including:

• Callers facing an emergency will have an ambulance despatched without delay.  
• Callers who can care for themselves will have information, advice and reassurance provided.
• Callers requiring further care will be referred to a service that has the appropriate skills and resources that meet their needs; or
• Callers requiring services outside the scope of NHS 111 will be provided with details of an alternative service.

Unless it is an emergency, it may better to call the surgery for advice when we re-open. It is also worth remembering that your usual pharmacy will often be able to dispense an emergency supply of your usual medication without a prescription at the weekend if you should run out.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.